Emergency Relief

At Western Port Community Support we are committed to providing access to Emergency Relief (food and material aid) to those who otherwise may go without.

All clients who reside within the agency catchment area who request Emergency Relief are interviewed by a trained volunteer Community Support Worker who will discuss their situation and assess their needs. All discussions we have with you and the information that you provide are confidential.

What Can Be Provided?

Every client has different needs and support is provided according to the individuals need as well as what we have available.

We can provide short term assistance through the provision of:

To access this support please attend in person and one of our friendly trained volunteers will be able to assist you.

Housing &
Homelessness Support Program

The Housing and Homelessness Program has been established to assist those clients who are either homeless or in acute housing crisis. Clients are able to work with our trained Housing Caseworker who will provide intensive support, either short term or long term, to help secure and/or maintain stable and affordable housing.

The program assists with the provision of housing support by way of:

The program also assists with material aid such as:

To access this support please attend in person and one of our housing and support case worker will be able to assist you.

Family Support Program

Our Family Support Caseworker is employed to support members of the community requiring more intensive ongoing assistance. Casework involves the coordination of care through the identification of services to assist the needs of the individual.

How can our caseworkers help?

To access this support please attend in person and one of our family support case worker will be able to assist you.

Information & Advocacy Support

Our volunteer Community Support Workers are able to advocate for community members who struggle to make their needs known to other community agencies. If you are having difficulty dealing with a government agency, utilities company or other service provider, we may be able to assist by clarifying the situation and seeking a resolution.

To access this support please attend in person and one of our friendly trained volunteers will be able to assist you.

Bill assistance

If you have an outstanding utility account you are struggling to pay and/or you are facing disconnection our service may be able to assist you with part payment and advocate on your behalf to establish an affordable payment plan with your provider.

Requirements to access assistance:

Anyone wishing to access this support should contact the centre on 5979 2762 to arrange an appointment.

Education Assistance Program

Every year Western Port Community Support provides support to those parents struggling with the expenses associated with the return to school in February.

Our Education Assistance program can assist parents with the cost of:

The provision is based upon an assessment with one of our Education Support Worker who will discuss the support available and provide some money saving ideas to help reduce the overall expenses.

Our program operates from October through to February each year and is appointment based. Please phone 5979 2762 or present in person to make an appointment.

Financial Counselling

In partnership with Casey North Community Information and Support Service and with funding from DSS, we offer a Financial Counselling Program every Thursday from our centre.

The program aims to help people in personal financial difficulty to address their financial problems, manage their debt and make informed choices about their money in the future.

To access the program clients are advised to either phone or present in person to complete a referral form.

This is an appointment based program and our financial counsellor will phone you to arrange your appointment time.

Tax Help Program

Tax Help is a network of ATO trained and accredited community volunteers who provide a free and confidential service to help people complete their tax returns online using myGov. The program operates from July to October annually.

You are eligible if:

Anyone wishing to access the program should contact the centre on 5979 2762 to arrange an appointment.

Christmas Giving Program

Every year Western Port Community Support along with our community partners offer a Christmas Giving Program. The program includes the provision of over 350 food hampers.

Applications open in early November and clients can apply in person at the agency. Enquiries phone 5979 2762.

An annual Christmas Day luncheon is also available to those in the Westernport community who may be alone on Christmas Day. This free community lunch is run entirely by volunteers and is a wonderful day aimed at ensuing nobody be alone at Christmas.

Bookings can be made at Western Port Community Support from early November.

Fresh Food Tuesday

Our fresh food program has fresh fruit and vegetables, meat and other various grocery items and are available free to anyone in need every Tuesday from 2.00pm onwards (via side playground entry). This is kindly supported by food recovery agencies Secondbite, Oz Harvest, many local businesses, churches, community gardens and community members.

This is a drop-in program, no appointment required.